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  • Hardware - PCs, Routers (Cisco, Bay Networks, Wellfleet, Proteon), Hubs, Cascade Switches, FRADs (SyncResearch, Racal), ISDN TAs, Network General Sniffers, CSU/DSUs, Modems
  • Operating Systems - Windows (95, 3.x, NT), UNIX
  • Network Management - CascadeView, Optivity, SiteManager, SyncManager, HP Openview, CMS400
  • Applications - - MS Office, MS Access, Visio, NetViz, Clarify ClearQuality, Pagemaker, MS Publisher, Remedy, WWW, RealMedia, Adobe Acrobat, listproc
  • Computer Languages - Pascal, HTML, Expect, tcl

  • March 1997 - Present AT&T Solutions Durham, NC
    Client Technical Specialist

    WAN Management utilizing HP Openview
    Technical support for multiple International Clients
    Cisco Router and SyncResearch FRAD configurations and upgrades
    Scripting and automation of Network Management tasks using Expect
    Customization of HP Openview IT/Operations Center Event Handling

  • May 1996 - February 1997 Racal-Datacom Sunrise, FL
    Network Support Engineer

    Frame Relay Switch installation, definition, Hardware/Software upgrades and maintenance
    LAN/WAN design, installation, maintenance and troubleshooting
    Performance & Validation testing of Frame Relay and ISDN producs
    Staging and 3rd level technical support for client networks
    Network Hardware/software installations and upgrades

  • October 1995 - April 1996 Electronic Data Systems (EDS) Miramar, FL
    Telecommunications Analyst

    Frame Relay provisioning
    Database development and maintenance using MS Access
    Customer Support liason between End Clients, EDS, Sprint and Local Exchange Carriers

  • December 1994 - July 1995 University of Central Florida Computer Services Orlando, FL
    Computer Support Specialist

    Coordination and distribution of all Student and Faculty computer accounts
    Database development and maintenance using MS Access and FoxPro
    Help Desk support for LAN and Internet Applications

  • Data Communications Essentials
  • Protocols and Internetworking
  • WAN Fundamentals
  • Lan Technology Bootcamp
  • Introduction to Cisco Router Configuration

State University of New York at Buffalo, Buffalo, NY
BA Anthropology, 8/87 - 6/94
Minor: Computer Science
University of Central Florida, Orlando, FL
Graduate Coursework
Office Automation, Pascal Programming Language, Budgeting and the Budgetary Process